During our visit to Kansas City to take in the Narnia Exhibition we stayed at the Westin Crown Center, mostly because they had a special package rate for the exhibition. Another big plus is that the hotel is directly connected to Crown Center and to Union Station via The Link ( a skyway system; great for cold and rainy weather).
We pulled up in front of the hotel and were greeted immediately by a valet. Note: parking- by valet or self parking- is an extra fee unless included in a package rate as the hotel does not own the parking garage. Handy Tip: If you are visiting on a weekend parking in the Crown Center garage is free- and is a short walk through The Link; unload your luggage and check in first. The doormen are very friendly and attentive.
At check in were were warmly greeted and given our room key in minutes. When we got into our room I realized that a few items that were to be included in our package were not given to me so I called the front desk. I was the first to use the package I had booked under so a manager called me back within a few minutes. Unfortunately the items I was to receive (Kids Club packs and the Narnia Guidebook) were not available. The hotel, though, did their best to make it right by adding a free in-room kids’ movie and complimentary breakfasts. The customer service we received was great; every possible effort was made to correct the problems we encountered.
The lobby of the hotel is large and airy with a sunken seating area in the center. The Brasserie restaurant is located directly across from check in and serves a very nice Sunday Brunch. Venture up the escalator and you’ll encounter a tropical garden, complete with waterfall. It’s relaxing, beautiful and a very nice surprise.
Our room was on the 9th floor of the hotel and gave us a beautiful view of downtown Kansas City.
We also overlooked the outdoor tennis courts and running track. There is also an outdoor pool, an exercise room and 3 & 5 miles walk/jog maps of the surrounding area.
Our room, with two double beds, was large enough to be comfortable for the four of us and had a spacious bathroom with marble vanity and ledge beside the bathtub. The soap was shaped like a leaf- which the girls found a bit more “exciting” than regular bar soap.
Our room had the Westin Heavenly Bed®, a work desk, side table and chairs, television and an amoire which held storage, an in-room safe and a small refrigerator.
Our stay at the Westin Crown Center was pleasant and comfortable. The small problems we had were quickly remedied and the customer service excellent. We will definitely stay here again.
If you plan to do any shopping or dining in Crown Center ask at the front desk for a coupon book.
Internet access in the rooms carries a charge- very annoying for an upscale hotel to charge for this when most budget hotels offer it for free- but free wi-fi is available in the hotel lobby and in Crown Center.
Westin is a member of Starwood Hotels & Resorts and participates in the Starwood Preferred Guest program. Joining the program is free.