You may remember that my first stay at the Hyatt Regency Crown Center in Kansas City was less than ideal. As I mentioned at the end of that post, the hotel contacted me and we agreed to return and give them another chance.
We arrived in Kansas City on New Year’s Day. The hotel was hosting a huge wedding party and was very busy. Happily the front desk had plenty of staff to handle the number of guests checking in. There were even enough bellmen- one brought up our luggage, a nice change from our last stay.
Unfortunately we encountered two rather problematic situations when we entered our room. After our long drive a restroom visit was necessary for a couple of girls. We found out very quickly that the toilet was clogged. The second problem was the very strong evidence that the non-smoking room had housed a smoker quite recently.
When the bellman arrived with our luggage I pointed out these problems to him. A call was placed to the front desk and we were moved to a new room before we had even unloaded our bags.
All the rooms are very similar. Two beds- quite comfortable- TV, dresser, mini fridge, desk, reading chair, bathroom. Everything was clean and neat and our room looked out at the World War I Memorial.
I was impressed when, a while later, we received a small “thank you” from the assistant manager of the hotel.
The fruit, bread and water arrived with a note thanking us for giving the hotel another chance. It was a nice touch- and much appreciated as the Crown Center restaurants were all closed on New Year’s Day and I had a couple of hungry little girls!
Our check out the next morning was hassle free. We called down for a bellman and one was at our door within 5 minutes.
The hotel seemed more fully staffed during this visit. The service we received was friendly and quick. It was a very pleasant stay and we will use this hotel for future visits to Crown Center.
What you should know:
Parking is an extra daily charge. A ramp is next door to the hotel. Self parking is around $14 daily, valet is around $18 daily. This is common for hotels in the area. Parking is included in some hotel packages.
Wifi is free in the lobby but is $9.99 in the room. Wireless service in the rooms is provided by Tmobile- which means you have to sign up for an account. (My biggest pet peeve is hotels that charge for wireless.)
Everything in the Crown Center area is in easy walking distance. The shops, entertainment, restaurants… Even Union Station is just a short stroll away.